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About Us

'eTc candles' is a family business; our incense products are individually, lovingly handmade from home within Lincolnshire. Each ingredient carefully added to ensure that you get a powerful scent throw and an even melt pool. 

One of the most crucial of the 5 senses to trigger memory is scent. A simple fragrance can completely enhance your mood and remind you of a time or event. That is why we have created these 5 scented candles, specifically named by the virtues and feelings associated with life, in-order for you to create happy memories within your home.

We use eco components to make each product; with soy wax, mineral oil and scent additives possessing fresh, floral and woody notes. Our candles are hand poured; please note that natural ripples and blemishes may transpire through the developing process due to pure and organic content.

About us

Contact us

Contact us

Phone Number:

(0) 1754 273097

Phoning hours:

Monday: 9am-6pm

Tuesday: 9am-6pm

Wednesday: 9am-6pm

Thursday: 9am-6pm

Friday: 9am-6pm

Saturday: 10am-4pm

Sunday: 10am-4pm

email

For any enquires contact us via email through:

charli@etccandles.co.uk

Social Media

Find and follow us via 'etc candles' on:

Terms and conditions

Thank you for visiting www.etc.co.uk | This page allows you to understand the terms and conditions of our website. This site must strictly be used for personal use only. User's are not to copy, store, sell/offer to sell, distribute any files or data from this site as it is prohibited. 

Registration, security and password:

You must be 18 years or older to sign up to our website. All information given shall be kept private and fully protected as part of the Data Protection Act 1998. You must keep one account and keep ensuring that we can keep you up to date via your current email address. To avoid any potential hacking do not: share your password with anyone else, allow anyone else to use your account or use someone else account. You hold responsibility for any happenings that take place on your account. If you suspect any questionable action on your account, please notify us via email.

 

Instagram sharing:

We welcome customers to share their thoughts and photographs through social media on our home scenting products. Follow us via etccandles on Instagram. For any enquires please contact charli@etccandles.co.uk and we will get back to you as soon as possible. 

Prohibited action:

Users may not upload, distribute or otherwise publish content that is confidential, false, fraudulent, defamatory, threatening, invasive of privacy, infringing intellectual property, illegal or encourages criminal offence. They also aren’t allowed to make or store electronic copies of content protected by copyright without the permission of the owners. 

Rocket Lawyer’s website terms and conditions prevents users from using your website in any way that is harmful, illegal, abusive, harassing, threatening or in breach of any applicable law, regulation or government order. 

Linking to the website:

We welcome you to share links to www.etccandles.co.uk and images with friends online and otherwise.

Your content:

Users are not permitted to submit any false, insulting, misleading, obscene sexist or otherwise discriminatory material. If breached, it may result in the account being suspended or terminated depending on the severity of the material.

Transactions:

All online transactions are done through Paypal with 'SSL secure shopping' to ensure your information is safe and secure.

The steps involve confirmation of country and regional location, delivery options (shipping address/pick up), lastly finalising the payment via Paypal.

Any concerns? 

Email us via: charli@etccandles.co.uk

Call: 01754 273097

Terms and conditions

Customer services

Customer services

Order by phone?

You are able to order online or via phone. Contact us by phone via 01754 880317

Customer service opening hours?

Monday: 9am-6pm

Tuesday: 9am-6pm

Wednesday: 9am-6pm

Thursday: 9am-6pm

Friday: 9am-6pm

Saturday: 10am-4pm

Sunday: 10am-4pm

How to track my order?

Our deliveries are made through the royal mail. To track your item go to www.royalmail.com/track-your-item. 

How do I know which scent is for me?

If you can't decide, we are happy to send you a tester scent so you can get an idea which is best for you. Simply send us an email at charli@etccandles.co.uk and we'll send it out to you as soon as possible.

Delivery/shipping information

Shipping rates

£3.95

Estimated arrival times 

Within 3-6 days of purchase

Return policy

- Incorrect order

- Faulty product

- Damaged product/s

- Processing time of refund

- Other enquires

For any of the enquires above please contact us via email: charli@etccandles.co.uk

Delivery/returns policy
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